1. General Refund Principles
- Non-Refundable Credits: Credits purchased through subscription plans are generally non-refundable once used to access services.
- Proportional Refunds: If a refund is approved, it will be calculated based on unused credits at the time of request, minus any processing fees.
- Subscription Cancellation: Users may cancel auto-renewal at any time, but this does not entitle them to refunds for previously purchased credits.
2. Credit Usage & Refund Calculation
- Used credits will be deducted at the rate of $[X] per credit
- Refund amount = (Total payment × (Unused credits ÷ Total purchased credits)) - Processing fees (if any)
3. Refund Process
- Submit request to [email protected] with:
- Full name
- Account email
- Purchase receipt
- Reason for refund
- Our team will respond within 2 business days
- Approved refunds will be processed within 3-5 business days via original payment method
4. Non-Refundable Circumstances
- Credits already consumed for AI generations
- Account termination due ToS violations
- Subscriptions older than 30 days
- Credits obtained through promotional offers
5. Service Disclaimer
AI-generated content:
- Is provided "as-is" without quality guarantees
- May contain varying perspectives not endorsed by AI EduKit
- Users retain full copyright of original outputs
6. Dispute Resolution
All refund requests must be made in good faith. Repeated refund requests may result in account review. Unresolved disputes may be subject to binding arbitration in Delaware, USA.
Last updated: 2025-01-20
Contact: [email protected]
Website: https://aiedukit.com